The forums are the best place to get help if you’re stuck - you’ll often find somebody else has already found a solution to the same problem you’re having.
If you encounter a problem with our systems, then make sure to check our status page which tracks any current issues and will contain details of what is wrong and when we expect it to be fixed.
Report a problem
- Your account id (acc-xxxxx)
- The id of any affected Servers, Cloud IPs or Load Balancers
- A clear description of the problem
- Steps to reproduce the problem
Brightbox Cloud is Infrastructure-as-a-Service, which means we’re responsible for the underlying infrastructure which enables your services (Cloud Servers, Load Balancers etc) to be available on the network and managed via the API.
The Operating System, software and applications running inside your Cloud Servers are your responsibility.
Generally, if a Cloud Server can be reached via our graphical console interface, it’s unlikely there is a problem with our infrastructure.